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COVID19 prevention measures in student flats +info

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18-05-2020

FAQ’S COVID-19

In times of uncertainty, at VSH we try to provide answers so that your plans to study abroad and share a flat with young people from all over the world do not stop.

We hope they help you, but if you have any other questions that we will not clarify below, do not hesitate to contact us at info@vanguard-sudent-housing.com and we will incorporate the new content that most worries you.


What security measures are being taken in the apartments to minimize the risk of contagion of the residents?

Vanguard Student Housing guarantees that the cleaning service meets all the requirements established by the Ministry of Health.

Additionally, the shared flats are disinfected with ozone machines periodically.

In addition, all the student apartments will have hydroalcoholic gel at the entrance to the floor and disinfectant spray for shoe cleaning, which you must leave at the entrance to the floor.

The student buildings will have the hydroalcoholic gel at the entrance of the building.

The use of gel and disinfectant spray is mandatory when entering your student flat.



New reservations

I plan to study in Barcelona in the coming months, but I am still not sure if I will be able to travel on those dates. What happens if I reserve and finally have to postpone or cancel the trip?

If you have to cancel your trip for a justified reason because of COVID19, the amount of the deposit will be returned to you, or it will be saved for when you can come.

 

What happens if classes do not finally start on the dates I have booked?

If the classes do not start on the scheduled dates, you can modify the entry date of your reservation without penalty.

 

What happens if the course is canceled in person?

If the classroom course is finally canceled, you will be entitled to a refund of the deposit.

 

 

Students already staying with us

 

I have left my belongings in my student flat, how can I get them back?

 

You have several options:

A - We pack and store your things until you can come and collect them.

Displacement and packaging of your belongings:

or € 60 for travel and packaging

o Additional € 6 for each box (provided by Vanguard Student Housing)

or an additional € 3 per suitcase (the student's own)

 

The cost of storing your belongings is € 20 / month for each box or suitcase.

 

B - We pack and ship your things to you freight collect.

 

Displacement and packaging of your belongings:

or € 60 for travel and packaging

o Additional € 6 for each box (provided by Vanguard Student Housing)

or 3 € extra for each suitcase (the student's own)

 

The shipping cost will depend on the carrier, weight, destination, etc.

 

 C - If you prefer to give up your belongings, we can donate them to an NGO.

 

I want to stay in my student flat again next year.

If so, we will proceed to suspend your contract until you return, to reactivate it upon arrival. We keep your deposit for your new stay.